Patient Pick-Up & Safe Transport

Rahama Wellness Center provides a professional patient pick-up and safe transport service across Abuja, so that a family does not have to move a relative in crisis on their own. Our trained team collects the patient from home or from another location in the FCT and brings them to our centre in Sabon Lugbe for clinical assessment and treatment. Pick-up is charged as an additional fee on top of treatment, set by the location, the situation and the level of assistance required.

Why families ask for a pick-up

Bringing a loved one in for treatment is often the hardest part of getting help. When a person is in severe distress, agitated, disoriented or behaving violently, a family car and two frightened relatives are not a safe way to travel. Families across Lugbe, Gwarinpa, Wuse, Maitama, Asokoro, Garki and Kubwa ask us for this because the alternative is usually a journey nobody is trained for, or no journey at all.

How a pick-up is arranged

You call Rahama Wellness Center and describe the situation plainly: who the person is, what has been happening, who else is in the house, and what has already been tried. A clinician talks it through with you before anything is booked, because the right answer is sometimes an outpatient appointment or a referral rather than a pick-up. If a pick-up is right, we agree the address, the time, the team and the fee with you first, and only then does anyone set off.

Care, dignity and safety on the journey

Our team handles the pick-up with care, professionalism and dignity, taking appropriate precautions to protect the patient, the family and our own staff. Least restrictive means come first. The patient is told who we are, where they are going and why, and is given the chance to walk to the vehicle themselves. Restraint is a last resort, used only where someone would otherwise be at risk, and it is never an opening move.

What a pick-up is not

A patient pick-up is a journey to an assessment. It is not a detention, and it is not an emergency ambulance call. Our team works to bring the patient with their agreement rather than around it: they explain who they are, where the patient is going and why, and give the patient the chance to travel willingly. Tell us on the call if the person is refusing all help, and Rahama Wellness Center will say honestly what we can and cannot do. If the person has a physical medical emergency, a suspected overdose, a serious injury or is unconscious, call an ambulance or go to the nearest emergency department first. Mental health treatment can follow once they are medically stable.

What happens on arrival

The patient arrives at our centre on Okin Saeed Street in Sabon Lugbe, where a clinician carries out a confidential assessment and agrees the next step with the patient and, where the patient consents, with the family. That may be admission, or an outpatient plan built around individual therapy or one of our specialised therapy programmes. Relatives are usually part of what follows, and family and couples therapy runs alongside the patient’s own treatment where it helps.

What a pick-up costs

Pick-up is priced separately from treatment and quoted before the team travels. The fee depends on the location, the situation and the level of assistance required, which is why no single figure is published here: a short journey with a relative who agrees to come is not the same job as a long one that needs three staff. Nobody is asked to agree to an amount they have not heard first. Send a confidential message or call the centre, and a clinician will talk it through with you.